At a glance
Front Desk Users at scheduling stand-alone clinics can manage appointment status for recipients who have scheduled appointments. However, these clinics do not have vaccination logging capabilities. Clinics using the VAMS stand-alone scheduling feature should record administered vaccinations in their electronic health record system or jurisdiction IIS.
Appointment Status Column
- Select the Recipient Check-in A new column in the appointments table called Appointment Status will be present at scheduling stand-alone clinics and will display the appointment status i.e., Scheduled, Checked-in, Completed, or Canceled.
- The Appointment Status column will reflect any appointment modifications made by clinic front desk users (i.e., check-ins, reschedules, or cancellations).
- If no modifications are made to an appointment, the appointment will be marked Completed 24 hours after the scheduled start time of the appointment.
- The Appointment Status column will reflect any appointment modifications made by clinic front desk users (i.e., check-ins, reschedules, or cancellations).
- Completed appointments can be viewed by filtering the appointment table by selecting Completed from the drop-down menu at the top left of the appointments table.
Pre-vaccination questionnaire
Healthcare professionals at scheduling stand-alone clinics can complete the pre-vaccination questionnaire on behalf of their recipients in or outside of VAMS.
- From the Recipient Management tab, select the desired hyperlinked Recipient Name in the Name column of the checked-in appointments column.
- Healthcare professionals can complete the pre-vaccination questionnaire in VAMS or record that it has been completed outside of VAMS
- Select the Start Pre-vaccination Questionnaire in VAMS button in the Pre-vaccination Questionnaire tab to complete the pre-vaccination questionnaire in VAMS. Complete pre-vaccination questionnaire and confirm information is accurate by checking Box at bottom of page and select Submit.
- Select the e Record that Pre-vaccination Questionnaire was completed outside of VAMS and select Confirm to record that a pre-vaccination questionnaire was completed outside of VAMS.
- Select the Start Pre-vaccination Questionnaire in VAMS button in the Pre-vaccination Questionnaire tab to complete the pre-vaccination questionnaire in VAMS. Complete pre-vaccination questionnaire and confirm information is accurate by checking Box at bottom of page and select Submit.
Appointment Communication
- Recipients whose appointments have been scheduled in VAMS will automatically receive the necessary follow-up communications from VAMS when their appointment is confirmed.
- Recipients may receive one of the following communications from VAMS regarding their appointment.
- Appointment Confirmation
- Appointment Cancellation
- Rescheduling an existing appointment
- Pre-Vaccination Questionnaire
- EUA Fact Sheet
- Vaccine Fact Sheet (Influenza vaccine recipients only)
- Appointment Confirmation
NOTE:
- All appointments will be closed and marked complete 24 hours after the scheduled start time of the appointment and will show as completed in the Appointment Status column.
- Recipients will receive necessary communication from VAMS following their appointment being marked completed.
- Recipients will receive necessary communication from VAMS following their appointment being marked completed.
- If a clinic is set up as scheduling clinic, VAMS will flag the clinic as scheduling only and vaccinations will not be permitted at the clinic location.
- Vaccination logging functionality will not be permitted at scheduling only clinics.
VAMS Help Desk Contact Information
For additional support, complete the contact form for the VAMS Help Desk.
Toll-Free Number | +1 833-748-1970
Emails: CARS_HelpDesk@cdc.gov
Hours of Operation | 8:00 AM – 8:00 PM EST | Monday – Friday