Purpose
Contact information for general questions related to the Import Permit Program, or technical help with using the eIPP system.
For general questions related to the Import Permit Program
Contact IPP directly for help determining whether an import permit is needed or filling out an application.
Please contact us via phone at 404-718-2077 or email at importpermit@cdc.gov.
For technical help with using the eIPP system
New or current eIPP users can reach the eIPP Help Desk for assistance with registering for a SAMS account, requesting access to eIPP, linking SAMS account with eIPP, as well as other technical support.
- Fill out the online Customer Support Request Form
- Email us at eIPPSupport@cdc.gov
- Call us at 404-718-2077
Note for new users
All potential applicants are required to have a SAMS (Secure Access Management Services) account – which protects the security of the information by requiring users to enter a user ID and password, or other secure credentials, before providing access to the system – in order to access the eIPP system to apply for a permit. If you do not yet have a SAMS account but would like to establish one in order to submit a new application, please contact us at the Help Desk via one of the methods above, and someone will be in touch with you soon.
Importation of Dogs
Any questions regarding the importation of dogs should be directed to the CDC Division of Global Migration Health: 800-CDC-INFO (800-232-4636) | CDCanimalimports@cdc.gov | or visit their webpage.