Contact Us

Purpose

Contact information for general questions related to the Import Permit Program, or technical help with using the BioPermit system.

Import Permit Program general questions

Contact IPP directly for help determining whether an import permit is needed or filling out an application.

Please contact us via phone at 404-718-2077 or email at importpermit@cdc.gov.

Technical help for BioPermit or eIPP systems

Please use the BioPermit Support Request Form or contact the program using the information below.

Help Needed

Contact

SAMS Issues (inactive account, personal information changes)

samshelp@cdc.gov
877-681-2901 (Option #5)

eIPP Access, Login, or IT Issues

eIPPSupport@cdc.gov

BioPermit Access, Login, or IT Issues

BioPermitSupport@cdc.gov

BioPermit and eIPP How-To Queries

importpermit@cdc.gov
404-718-2077

BioPermit Record-Specific Request Questions

Comment in the “Activity” tab for that specific record

Note for new BioPermit users

All potential applicants are required to have a SAMS (Secure Access Management Services) account – which protects the security of the information by requiring users to enter a user ID and password, or other secure credentials, before providing access to the system – in order to access the BioPermit system to apply for a permit. If you do not yet have a SAMS account but would like to establish one in order to submit a new application, please contact us via one of the methods above, and someone will be in touch with you soon.

Importation of Dogs‎

Any questions regarding the importation of dogs should be directed to the CDC Division of Global Migration Health: 800-CDC-INFO (800-232-4636) | CDCanimalimports@cdc.gov | or visit their webpage.
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Content Source:
Office of Readiness and Response; Division of Regulatory Science and Compliance