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Help Desk
Thank you for being part of the Epi Info™ Community of Users.
After careful consideration, CDC will be phasing out support for Epi Info™. Product development and technical assistance for Epi Info™ will discontinue after Sept. 30, 2025. The Desktop tool will remain functional without CDC assistance as long as Windows 11 is supported by Microsoft. This sunsetting decision is part of CDC's realignment of resources to focus on products that support the ONE CDC approach to data modernization in public health strategies. CDC understands that this may impact your operations, and we want to ensure users have ample time to transition smoothly. CDC is committed to assist throughout this transition period. A team has been assembled to ensure smooth sunsetting of support for Epi Info™ with an emphasis on customer experience. The team will continue to offer support and maintenance for Epi Info™ until the sunset date.
If you have any questions, please contact: epiinfohelp@cdc.gov or check our website in the near future for additional updates/information regarding this announcement.
Contact the Epi Info™ Service Desk
Our goal is to provide support for all users seeking Epi Info™ product support. If you have a question, please check our Epi Info™ Community Questions and Answers knowledge base.
If you can’t find an answer or solution and you still need help using Epi Info™; or to report a problem with any of the Epi Info™ programs, please visit our Service Desk to submit a request for support.
First, You’ll Need an Account
To browse the Epi Info™ Community Questions and Answers site, or to submit a Service Desk request, you first need to have an account. You can sign up for a free account by going to: Create Account for the Epi Info™ Service Desk (https://epiinfo.atlassian.net/servicedesk/customer/portal/1/user/signup)
You’ll need to provide your email address in order to get a custom link to set your password.
Next, You’ll Need to Log In
After your account is set up, or if you already have an account, then you’ll need to sign in with your email address and password. To sign into your Epi Info™ Service Desk account, you can go here: Log In To Epi Info™ Service Desk (https://epiinfo.atlassian.net/servicedesk/customer/portal/1/user/login).
When you successfully log in, you’ll see the main Customer Portal page.
To visit the Epi Info™ Community Questions and Answers knowledge base, click the link near the top that says “https://epiinfo.atlassian.net/wiki/questions” Note: You must be logged in to see the page or you may get a response that says “Access denied”.
If you receive a page that says “Access denied”, then click the log in button at the lower left corner to log into your account.
We hope you can find the information you’re looking for. If not, let us know through the Service Desk portal by clicking “Get Support” and we’ll do our best to answer your questions.
Please include your Epi Info™ version number, the details of your question or problem, and the best way to reach you.