What to know
Health literacy is the degree to which people are able to find, understand, and use information and services to guide health-related decisions and actions for themselves and others.
How can a DCES address different levels of health literacy?
DCESs help people with diabetes manage their condition in ways that fit their lifestyle. To do that well, it’s important to:
- Understand the role of core skills like reading and numeracy (see Accessing Health Literacy below)
- Be aware of how culture can shape understanding of health information.
- Consider language barriers when delivering DSMES services.
Assessing health literacy
While assessment tools can measure a person’s health literacy, start by asking a simple question such as, “How confident are you when you are filling out forms yourself?” (Source: Chew et al. 2008).
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