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Volume 7: No. 2, March 2010
ORIGINAL RESEARCH
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Count | |||
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Months 2003-2008 | Telephone | LiveHelp | |
Jan | 17130 | 354 | 961 |
Feb | 13966 | 399 | 899 |
Mar | 14512 | 432 | 881 |
Apr | 22407 | 404 | 929 |
May | 15077 | 396 | 937 |
Jun | 15085 | 392 | 963 |
Jul | 14098 | 427 | 1169 |
Aug | 13701 | 352 | 1175 |
Sep | 14157 | 409 | 1239 |
Oct | 15517 | 458 | 1366 |
Nov | 10808 | 333 | 1038 |
Dec | 11230 | 359 | 1018 |
Jan | 13457 | 385 | 1216 |
Feb | 12320 | 430 | 1189 |
Mar | 15250 | 440 | 1462 |
Apr | 12482 | 418 | 1242 |
May | 11242 | 360 | 1028 |
Jun | 11839 | 866 | 927 |
Jul | 11257 | 936 | 912 |
Aug | 11674 | 923 | 895 |
Sep | 11131 | 962 | 837 |
Oct | 12297 | 911 | 837 |
Nov | 11301 | 932 | 932 |
Dec | 8349 | 773 | 534 |
Jan | 4630 | 862 | 346 |
Feb | 5486 | 918 | 724 |
Mar | 9791 | 1005 | 763 |
Apr | 8800 | 836 | 730 |
May | 7957 | 816 | 605 |
Jun | 8800 | 836 | 623 |
Jul | 8541 | 715 | 571 |
Aug | 9744 | 930 | 747 |
Sep | 8497 | 749 | 750 |
Oct | 8710 | 866 | 672 |
Nov | 7956 | 786 | 643 |
Dec | 7569 | 736 | 537 |
Jan | 8969 | 831 | 723 |
Feb | 8195 | 743 | 662 |
Mar | 10098 | 881 | 750 |
Apr | 8128 | 762 | 636 |
May | 8487 | 843 | 652 |
Jun | 8710 | 866 | 685 |
Jul | 8222 | 720 | 634 |
Aug | 9470 | 816 | 716 |
Sep | 8788 | 823 | 740 |
Oct | 9563 | 1162 | 1272 |
Nov | 7979 | 1080 | 1226 |
Dec | 6937 | 893 | 1333 |
Jan | 8539 | 1194 | 1501 |
Feb | 7621 | 1087 | 1355 |
Mar | 8568 | 952 | 1434 |
Apr | 7954 | 579 | 1490 |
May | 7047 | 644 | 1561 |
Jun | 6573 | 638 | 1465 |
Jul | 6752 | 616 | 1431 |
Aug | 7711 | 573 | 1389 |
Sep | 6895 | 580 | 879 |
Oct | 8767 | 815 | 1025 |
Nov | 6733 | 705 | 823 |
Dec | 5521 | 623 | 894 |
Jan | 7899 | 624 | 1737 |
Feb | 7432 | 728 | 1530 |
Mar | 7496 | 730 | 1693 |
Apr | 8047 | 906 | 1935 |
May | 7094 | 678 | 1734 |
Jun | 7079 | 718 | 1658 |
Jul | 7518 | 697 | 1843 |
Aug | 7121 | 622 | 1602 |
Sep | 7870 | 705 | 1939 |
Oct | 8301 | 818 | 2163 |
Nov | 5602 | 613 | 1581 |
Dec | 5842 | 683 | 1531 |
Figure 1. Number of calls (A), LiveHelp contacts (B), and e-mails (C) to the National Cancer Institute’s Cancer Information Service, 2003-2008.
Mean age by month by access | ||
---|---|---|
Months 2003-2008 | Telephone | LiveHelp |
Jan | 51.42 | |
Feb | 51.38 | |
Mar | 51.63 | |
Apr | 55.98 | |
May | 51.92 | |
Jun | 53.38 | |
Jul | 52.06 | |
Aug | 51.54 | |
Sep | 51.59 | |
Oct | 50.57 | |
Nov | 51.02 | 40.06 |
Dec | 51.97 | 41.12 |
Jan | 50.68 | 40.95 |
Feb | 50.21 | 37.73 |
Mar | 50.31 | |
Apr | 49.29 | 38.68 |
May | 50.44 | 42.60 |
Jun | 50.36 | 41.88 |
Jul | 50.42 | 39.98 |
Aug | 50.90 | 39.69 |
Sep | 50.25 | 39.81 |
Oct | 50.61 | 38.21 |
Nov | 51.57 | |
Dec | 51.41 | |
Jan | 48.75 | |
Feb | 53.36 | |
Mar | 49.40 | |
Apr | 53.50 | |
May | 56.20 | |
Jun | 52.60 | |
Jul | 50.99 | 43.04 |
Aug | 52.04 | 41.95 |
Sep | 52.53 | 39.84 |
Oct | 51.87 | 38.87 |
Nov | 51.52 | 40.60 |
Dec | 51.63 | 40.83 |
Jan | 52.70 | 39.52 |
Feb | 53.28 | 40.92 |
Mar | 52.22 | 38.90 |
Apr | 52.59 | 39.79 |
May | 53.10 | 39.54 |
Jun | 53.39 | 39.58 |
Jul | 53.15 | 40.85 |
Aug | 53.55 | 40.20 |
Sep | 53.73 | 42.27 |
Oct | 52.78 | 41.46 |
Nov | 52.97 | 40.35 |
Dec | 52.66 | 40.91 |
Jan | 52.94 | 39.38 |
Feb | 53.10 | 40.53 |
Mar | 53.59 | 41.41 |
Apr | 53.03 | 39.81 |
May | 53.83 | 43.81 |
Jun | 54.66 | 44.76 |
Jul | 54.57 | 41.67 |
Aug | 54.66 | 45.34 |
Sep | 53.76 | 42.74 |
Oct | 53.08 | 41.69 |
Nov | 51.98 | 38.33 |
Dec | 52.81 | 41.31 |
Jan | 53.85 | 42.04 |
Feb | 54.08 | 41.25 |
Mar | 54.04 | 40.33 |
Apr | 53.79 | 41.44 |
May | 54.62 | 41.70 |
Jun | 53.25 | 41.79 |
Jul | 53.52 | 41.44 |
Aug | 53.00 | 40.83 |
Sep | 53.18 | 42.90 |
Oct | 51.95 | 43.11 |
Nov | 53.46 | 43.67 |
Dec | 53.77 | 42.17 |
Figure 2. Mean age of telephone callers and LiveHelp users of the National Cancer Institute’s Cancer Information Service, 2003-2008. Telephone callers (mean age, 52 y; standard deviation, 15.4 y) were significantly older than LiveHelp users (mean age, 41 y; standard deviation, 13.2 y) across all 6 years (independent samples t test, P < .001). For some periods during reorganization of Cancer Information Service infrastructure (breaks in the red line above), age was not collected in LiveHelp.
Mean educational level by month by access | ||
---|---|---|
Months 2003-2008 | Telephone | LiveHelp |
Jan | 4.12 | |
Feb | 4.11 | |
Mar | 4.11 | |
Apr | 4.20 | |
May | 4.09 | |
Jun | 4.08 | |
Jul | 4.15 | |
Aug | 4.10 | |
Sep | 4.08 | |
Oct | 3.99 | |
Nov | 4.02 | 4.45 |
Dec | 4.07 | 4.51 |
Jan | 4.02 | 4.33 |
Feb | 4.01 | 4.43 |
Mar | 4.05 | |
Apr | 4.08 | 4.56 |
May | 4.07 | 4.57 |
Jun | 4.10 | 4.43 |
Jul | 4.11 | 4.50 |
Aug | 4.06 | 4.34 |
Sep | 4.04 | 4.33 |
Oct | 4.05 | 4.41 |
Nov | 4.10 | 4.30 |
Dec | 4.10 | 4.55 |
Jan | 4.05 | 4.20 |
Feb | 4.08 | 4.40 |
Mar | 4.00 | 4.50 |
Apr | 4.05 | 4.40 |
May | 4.03 | 4.30 |
Jun | 4.02 | 4.40 |
Jul | 4.05 | 4.28 |
Aug | 4.09 | 4.55 |
Sep | 4.05 | 4.19 |
Oct | 4.03 | 4.42 |
Nov | 4.04 | 4.52 |
Dec | 4.07 | 4.39 |
Jan | 4.05 | 4.42 |
Feb | 4.04 | 4.38 |
Mar | 4.04 | 4.35 |
Apr | 4.00 | 4.52 |
May | 4.07 | 4.54 |
Jun | 4.11 | 4.33 |
Jul | 4.09 | 4.50 |
Aug | 4.12 | 4.52 |
Sep | 4.07 | 4.48 |
Oct | 4.04 | 4.34 |
Nov | 4.14 | 4.36 |
Dec | 4.14 | 4.23 |
Jan | 4.07 | 4.45 |
Feb | 4.04 | 4.09 |
Mar | 4.04 | 4.22 |
Apr | 4.04 | 4.36 |
May | 4.09 | 4.49 |
Jun | 4.06 | 4.54 |
Jul | 4.10 | 4.36 |
Aug | 4.07 | 4.59 |
Sep | 4.02 | 4.42 |
Oct | 4.01 | 4.34 |
Nov | 4.01 | 4.62 |
Dec | 3.98 | 4.45 |
Jan | 4.04 | 4.41 |
Feb | 4.05 | 4.42 |
Mar | 4.07 | 4.39 |
Apr | 3.96 | 4.41 |
May | 3.98 | 4.58 |
Jun | 3.98 | 4.51 |
Jul | 3.99 | 4.39 |
Aug | 3.98 | 4.40 |
Sep | 3.92 | 4.42 |
Oct | 3.98 | 4.42 |
Nov | 3.99 | 4.47 |
Dec | 3.97 | 4.45 |
Figure 3. Mean educational level of telephone callers and LiveHelp users of the National Cancer Institute’s Cancer Information Service, 2003-2008. We classified educational level on a 6-point scale as follows: 1, grade school; 2, some high school; 3, high school graduate; 4, some college; 5, college graduate; and 6, postgraduate. LiveHelp users reported significantly more education across all 6 years (independent samples Mann-Whitney U test, P < .001) than did telephone callers. For some periods during reorganization of Cancer Information Service infrastructure (breaks in the red line above), educational level was not collected in LiveHelp.
Mean income level by month by access | ||
---|---|---|
Telephone | LiveHelp | |
Jan | 4.21 | 5.02 |
Feb | 4.09 | 4.63 |
Mar | 4.04 | 4.95 |
Apr | 4.19 | 4.93 |
May | 4.15 | 5.13 |
Jun | 4.16 | 4.92 |
Jul | 4.14 | 4.97 |
Aug | 4.07 | 5.12 |
Sep | 4.13 | 4.89 |
Oct | 3.98 | 4.81 |
Nov | 4.02 | 4.96 |
Dec | 4.12 | 5.19 |
Jan | 4.06 | 4.78 |
Feb | 4.04 | 4.99 |
Mar | 4.17 | 4.88 |
Apr | 4.01 | 4.85 |
May | 4.03 | 5.11 |
Jun | 4.10 | 4.91 |
Jul | 4.07 | 4.66 |
Aug | 3.98 | 4.91 |
Sep | 3.90 | 5.08 |
Oct | 3.96 | 4.67 |
Nov | 3.87 | 4.92 |
Dec | 3.87 | 4.81 |
Figure 4. Mean household income of telephone callers and LiveHelp users of the National Cancer Institute’s Cancer Information Service, 2007 and 2008. We classified household income on a 7-point scale as follows: 1, <$10,000; 2, $10,000-$19,000; 3, $20,000-$29,000; 4, $30,000-$39,000; 5, $40,000-$59,000; 6, $60,000-$79,000; and 7, ≥$80,000. LiveHelp users reported significantly more income than did telephone callers both years (independent samples Mann-Whitney U test, P < .001). Income data were not collected before January 2007.
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The findings and conclusions in this report are those of the authors and do not necessarily represent the official position of the Centers for Disease Control and Prevention.
Privacy Policy | Accessibility This page last reviewed October 25, 2011
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