• Establishes a minimal level of service delivery and identifies methods to monitor service delivery.
• Identifies and assesses evidence of the quality and quantity of all services provided through the PCM program.
• Reviews PCM protocols periodically for adequacy and relevancy and is revised accordingly.
• Reviews intake and case management documents for accuracy and compliance with program protocol.
• Examines the documentation of case termination and transfer.
• Ensures regular, periodic audits of case files by the supervisor.
• Provides for a mechanism to respond to discrepancies in performance identified by the supervisor.

Go to Appendix G